At GCS, we serve our Customers with a focus to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. We engage with Customer and build a strong relationship providing efficient support while they are using our Products.
Educational Qualifications: B Tech/M Tech/MCA/BE/MSc/BSc Experience: 5+ years of experience in Administration/Troubleshooting//Maintenance of the Oracle Database. Apart from the above-mentioned requirements, the following would also be essential: â?¢ Overall knowledge of database fundamentals and deep knowledge of database architecture and concepts. â?¢ Hands-on experience in all generic database administration activities with the ability to troubleshoot problems in these areas. â?¢ Good working knowledge of SQL commands, PLSQL and system packages.â?¢ Good working knowledge of Performance Tuning and Optimization. â?¢ Ability to use internal performance tuning tools like AWR/ASH/10046 tracing etc â?¢ Ability to understand and use OS level tools to identify performance problems.â?¢ Good working knowledge on various unix & linux flavours and also Windows. â?¢ Good Analytical reasoning skills and lateral thinking capability. â?¢ Fluent oral and written communication skills. â?¢ Customer handling skills would be an added advantage.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)