Operations Analyst

Short Description

Lybrate is hiring for Operations Analyst who is responsible to solve queries in a timely and comprehensive manner to ensure customer satisfaction and also highlight the feedback given by the customers so that their demand can be fulfilled.

Job Description

Responsibilities:
  • Respond to all customer (Doctors and Patients) queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Highlight issues through feedback and recommend changes in procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Adherence to quality and compliance guidelines.
  • Support any new initiatives in the directorate.
  • Balance customer interests with the interests of Lybrate.
  • Communicates effectively, oral and written to identify and document necessary information.
  • This role may be subject to additional responsibilities based on Business requirements. 

Required Skills:
  • Graduate with Good communication skills both written and oral,
  • Analytical mind & attention to detail.
  • High level of Customer sensitivity, commitment & service orientation.
  • High result orientation.
  • Ability to take independent decision & meet stringent deadlines.
  • Someone with an eye for details
  • Prior knowledge about medical terms is advantageous but not mandatory
  • Comfortable with talking to Consumers / Doctors
  • Sharp individual, open for improvement and grooming
  • Flexible about timing and work profile
  • Team player

Operations Analyst
Mid-Senior-level Technology | Information Technology | Information Full-time Other | Analyst Business Analyst | Database | Data Analyst
Lybrate is India`s first and largest online doctor consultation platform. By seamlessly connecting doctors and patients through our health app and making them communicate using mobile phones, we make healthcare more accessible. Join us on our mission to change the way healthcare is delivered in India.
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