Business Analyst

Short Description

Americian Express is seeking for Business Analyst at Gurugram who will responsible for ensuring that the company's information assets are adequately protected against unauthorized alteration, loss, disclosure, destruction or denial for multiple platforms that may cover different markets or regions.

Job Description

Responsibilities:
  • Candidate should have analytical mindset with willingness to go extra mile to help and resolve our customer queries and issue.
  • An analyst should have an effective communication and presentation skills as it involves interaction at various hierarchy and stakeholders.
  • Communicate to application, systems, voice response and Telecommunication issues to the various department.
  • Ensure adherence of SLAs in regards to Security Administration and Information Integrity guidelines.  Partner with Business & Technologies to identify/resolve user and system issues.
  • Ensure adherence to Process Risk Self-Assessment governance related as per the guidelines.
  • This job involves research and technical aspect of work therefore analytical bend of mindset will be given preference.
  • Proactively identify improvement opportunities on various issue faced by our clients and should have solution based approach while dealing with the real time issues.
  • Should be a Team player as job involves coordination with various internal like BUSA, Voice & other application Team's and external Team's like IBM, LexusNexus.
  • Maintain strong relationships with the Team Leaders and SDLâ??s to improve overall understanding and awareness of daily/weekly business impacts.
  • Should have will to take feedback in positive stride and improve on area of opportunities, if any.
  • Should be flexible and adaptable approach.
  • Provide feedback to customer/Business Units on incomplete or inappropriate segregation of requests working within the Information Protection guidelines.
  • Is responsible for ensuring that the Company's information assets are adequately protected against unauthorized alteration, loss, disclosure, destruction or denial for multiple platforms that may cover different markets/regions.
  • Leverage their process knowledge to improve customer experience for ID provisioning & Access Management.
  • Eligible to become a BUSA SPOC for business/operations standpoint
  • Rotational shifts.
  • Transport Roster Shift 24x7

Qualification:
  • Graduate with 0-3 years of relevant experience preferably in service, work force industry.
  • Good working interpersonal and negotiation skills and the ability to communicate at all levels.
  • High result orientation.
  • Proven ability to drive high productivity & sustained performance.
  • Manage conflict and counsel performance.
  • Strong team player with a high level of integrity.
  • Result oriented and decision making skills.
  • Ability to demonstrate flexibility and resilience in the face of changing business requirement.
  • Strong Analytical skills.
  • Preferably - B Tech
  • Language: English

Business Analyst
Mid-Senior-level Information Technology | Information | Technology Full-time Other | Analyst Text Analytics | Programmer | Java | Big Data | Business Analyst
American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.
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