Senior UX Interaction Designer

Short Description

We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design to join our rapidly growing, highly-innovative data-insights Product Development team at our Center of Excellence in Gurgaon, India.

Job Description

Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title
Senior UX Interaction Designer

Overview
We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design to join our rapidly growing, highly-innovative data-insights Product Development team at our Center of Excellence in Gurgaon, India.
The design function works as part of wider cross-functional teams that form organically around data product ideas collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction. Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML).

Role UX/Interaction Designer
  • The role of UX/Interaction Designer encompasses the following roles and responsibilities:
  • Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
  • Participate in "Design Thinking" workshops collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
  • Explore the art-of-the-possible in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) whilst always maintaining regulatory compliance
  • Leverage existing and contribute net new design patterns to Mastercards design pattern library
  • Help define the next generation of data and data-driven products and through doing so, help shape the future of Mastercard and its growth
  • Research

All About You:
  • Experience in collecting, collating and consuming UX research
  • Experience of running or participating in Usability Labs
  • Experience in leading Design Thinking workshops with customers to identify requirements and ideate on potential product solutions.
  • Ability to identify best-in-class user experience through competitor analysis
  • Experience in competitive analysis, evaluating product-market fit and understanding market trends and expectations
  • Experience of iterative design-test-re-design methodology to collect real user feedback to incorporate back into the design
  • Interaction Design
  • Experience developing User Archetypes and Personas and user journeys to inform product design decisions
  • Experience in rapid prototyping (Lean UX and Design Thinking)
  • Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
  • Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
  • Experience working with complex information archiectures
  • Experience of design-experiences across multiple media
  • Experience using Balsamiq, Photoshop, GIMP, Flinto, InVision, Pixate, FramerJS, Omnigraffle, Axure, Origami, Adobe Experience Design, Proto.io, Justinmind, and/or other Wireframing/Prototyping tools
  • An understanding of complex information architectures for digital applications
  • Experience in Web Development (HTML, CSS, Javascript, React etc.) highly desirable
  • Any experience in motion graphic design is a strong plus

The Candidate
  • Prior experience working in a world-beating UX team
  • Experience working/multi-tasking in an extremely fast-paced startup-like environment
  • Experience in client-facing engagements, preferably in leading them
  • Empathetic champion of the user passionate about the detail of great usability, interaction design and aesthetics to give the best possible UX
  • Versed in and passionate about Edward Tuftes seminal design book: The Visual Display of Quantitative Data
  • Passionate about the possibility of data driven experiences so-called emergent ontologies (patterns in the data) driving UX and UI. Passionate about the potential for data, Artificial Intelligence (AI) and Machine Learning ML)
  • Defensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UI
  • Defensible point-of-view on gamification
  • Interest in VUIs (Voice Interfaces)
  • Demonstrable knowledge of UX and Interaction Design heuristics and best practices: e.g. Lean UX; Mobile First etc.
  • Demonstrable knowledge of ergonomic and usability best practices
  • Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
  • World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
  • Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.
Equal Opportunity Employer

Senior UX Interaction Designer
Associate Information Technology Full-time Engineering Software Engineer
As a technology company in the global payments business, we operate the worlds fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercards products and solutions make everyday commerce activities such as shopping, traveling, running a business and managing finances easier, more secure and more efficient for everyone.