Nand Kishor Contributor

Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc... ...

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Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc...

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Why this former Facebook Messenger product manager is investing in AI

By Nand Kishor |Email | Apr 26, 2017 | 6972 Views

Outsourcing, automation, and connecting strangers on chat apps are among some of the biggest opportunities in conversational commerce forming around chat app platforms, former Facebook Messenger product manager turned investor Seth Rosenberg told VentureBeat.

Last Wednesday, amid a rush of Facebook news from F8, Greylock Partners announced that Rosenberg would join its consumer investment team to make seed or early round investments in startups working with bots, AI, messaging, AR/VR, and other fields.

Until late last year, Rosenberg had been part of the Messenger team working with businesses and a developer community to create a bot ecosystem for the Messenger Platform. During Rosenberg's three years at Messenger, the chat app launched its bot and game platforms and grew from 200 million to more than one billion monthly active users.

About the series of changes made this week to increase the discoverability of bots on Messenger - the new discover tab for popular or featured bots, chat extensions to bring bots to groups, bots for Workplace by Facebook - Rosenberg said he wasn't surprised, and that in this case it's good to be predictable.

"It was really a signal of reinvestment in the platform and tools that were universally requested and practically useful. Every year you don't want some kind of 'this is the future of world' bomb drop," he said. "It's kind of refreshing actually for everyone involved to not be super surprised by some of the announcements. Like 'OK, they're doubling down on the same platform, they built a lot of tools based on feedback we've given them,' and people are starting to get more visibility to it, which is helpful."

He told VentureBeat he's interested in investing in companies making services to connect people outside of each other's network for platforms like Messenger, WeChat, Kakao, and Line.

Companies that connect people include visual A-B test bot Swelly, as well as bots like NearGroup and Foxsy that connect people interested in dating or making friends nearby.

"It's still an open space for using messaging to connect with people that are not in your close network," Rosenberg told VentureBeat in a phone interview. "A lot of people have tried this, but nothing has really taken off yet."

Above: Left to right: Wingstop CIO Stacey Peterson, Facebook Messenger Product Manager Seth Rosenberg, Fandango SVP Mark Young,, and panel moderator Stewart Rogers of VentureBeat. Panel participants discussed opportunities and challenges in commerce and bots at MobileBeat, a two-day chatbot and artificial intelligence gathering held July 12-13 at The Village in San Francisco. Image Credit: Michael O'Donnell / VentureBeat

Rosenberg also believes there are big opportunities on chat platforms for communication within and between businesses because "email is still the default."

"There are obviously companies like Slack and Microsoft Teams, but beyond the Silicon Valley bubble, email is still the way businesses communicate with each other. And I still believe there's something [there for] either those companies or others who tackle it in a slightly different way or who tackle verticals like SMBs or have more of a hybrid approach to messaging," he said.

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Source: VB