Nand Kishor Contributor

Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc... ...

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Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc...

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Making Artificial Intelligence A Force For Positive Change In The Workplace

By Nand Kishor |Email | Feb 21, 2018 | 7521 Views

Do labor-saving and cognitive technologies such as artificial intelligence (AI) make life better in workplaces, do they make things boring, or do they eliminate workplaces altogether? Some recent studies show mixed feelings about the potential impact. But if implemented with employees having say in the process, AI can be a force of positive change.

Business leaders are evenly divided on the link between AI, automaton and productivity. At least half (50%) of 3,800 executives responding to a recent survey by Dell Technologies and the Institute for the Future think automated systems to free up time, while the other half disagrees. Still, 82 percent expect their employees and machines to work as "integrated teams" within the next few years.

Mixed feelings about AI can also be found on the employee side as well -- though many do feel it can be a positive force for their workplaces. A global survey of nearly 3,000 employees across eight nations conducted by The Workforce Institute at Kronos Incorporated, four out of five employees surveyed see significant opportunity for AI to create a more engaging and empowering workplace experience, yet admit a lack of transparency from their employers is a primary driver of fear and concern.

Three out of every five organizations (58 percent) have yet to discuss the potential impact of AI on their workforce with employees. However, two-thirds of employees (61 percent) say they‚??d feel more comfortable if their employer was more transparent about what the future may hold. About a third of respondents (34 percent) expressed concern that AI could someday replace them altogether.

The Workforce Institute survey finds employees would welcome AI if it simplified or automated time-consuming internal processes (64 percent), helped better balance their workload (64 percent), increased fairness in subjective decisions (62 percent), or ensured managers made better choices affecting individual employees (57 percent).

So, business leaders need to involve employees in positioning and developing AI that will be part of their workplaces. As part of this, skills training is probably the most essential move an organization can make. The challenge is, with the likelihood that there will be jobs in a few years that do not even exist yet, the need for skills may too fast-changing for formal education or long-term training. At least 56 percent of respondents in the Dell survey speculate that schools will need to teach how to learn rather than what to learn to prepare students for jobs that don‚??t yet exist. Think about it: how many people heard of a "data scientist" five years ago? For that matter, how many companies had "AI engineer" on their radars back then?

The 3,800 executives in the Dell survey make the following recommendations to assure AI is a positive force:

  1. Gain employee buy-in (90 percent)
  2. Make customer experience a boardroom concern (88 percent)
  3. Align compensation, training and KPIs to digital goals and strategy (85 percent)
  4. Task senior leaders with spearheading digital change (85 percent)
  5. Put policies and tech in place to support a fully remote, flexible workforce (85 percent)
  6. Empower lines of business (80 percent)
  7. Teach all employees how to code/understand software development (79 percent)
  8. Appoint a chief AI officer (75 percent)
  9. Automate everything and encourage customers to self-serve (74 percent)

Source: Forbes