Businesses across the globe are automating everyday business processes and workflows. It is very important in 2018 as many companies realize that manual processes are negligible in comparison to automated ones for increasing their work efficiency and speed to meet customer needs, improve and innovate continuously to compete and analyze critical information.
Trends For 2018
1. Millennials will continue to enter the workforce:
Employees and customers are from the generation who grew up with technology. They are used to slick apps with responsive performance and a diligent user experience. They expect very little difference between the technology they use every day for social media and the technology they use at work. Businesses are providing infrastructure and user experience that this generation is currently using.
2. Low-code solutions will deliver apps in days.
IT solutions takes months to deliver using agile processes. It cannot keep up with the speed and agility demands of the modern enterprise. Companies are increasingly turning to low-code solutions. These tools allow citizen developers to set up basic workflow routing, drag and drop fields into e-forms and in some cases do some limited integration using visual wizards.
This trend is accelerating. There aren't enough people with the necessary skills so technology must compensate with it. There are visual, low-code workflow automation platforms which are gaining acceptance. IT underwater is helping spread app development out among more people and deliver workflow apps that are deployed and updated at an unprecedented speed.
3. Data is the new oil.
For any organization, the proprietary data is the only most valuable asset. With workflow automation, the organization can collect that data, analyze and refine it into useful, actionable information and take the necessary action.
Organizations are automating their routine workflows. This requires the ability to understand and analyze their operations. They want to predict trends, minimize issues and maximize opportunities that are identified using historical and real-time data generated by the workflow system. Further, they also require platforms that are agile enough to enable the business to respond quickly.
4. Mobility will enable remote workers.
Organizations that enable mobility have a huge advantage. Employees can take advantage of technology from video conferencing to approvals to collaborate in real-time. Due to this, there are massive productivity improvements.
Organizations can favor solutions with built-in mobility for their automated, day-to-day workflows. Instantaneous, real-time collaboration without hugely expensive mobile apps is possible due to automation.
5. Cloud will grow and IT will shrink.
Companies and providers have learned a lot about deploying Cloud-based systems. Cloud providers have years of experience scaling their systems and keeping them secure enough. The trend of cloud-based solutions will continue and accelerate as organizations of all sizes see the resulting financial and productivity benefits.
Thus, the role, size and budgets of IT departments will diminish. It is also an inevitable consequence of the skills gap in IT.