I work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First. ...Full Bio
I work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First.
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Is Automation All Doom And Gloom?
We all know that automation has already begun to penetrate workplaces. According to McKinsey Global Institute almost 50% of workplace tasks could end up being fully automated by 2055. This can be a worrying cause for employees as increase automation could mean loss of jobs for them.
However, all is not doom and gloom and it depends on how you look at it. Rather than looking at it from the point of view of robots replacing humans, it will be better to see it as an opportunity for improved collaboration between machines and humans. In fact, all this could in fact lead to a more human centric professional landscape than before. Let's look at some key factors that could lead to this:
1. Having more time during the day
Managing routine tasks can be quite time consuming as many businesses require lot of efforts to make sure everything is in order. Automation can help here by streamlining workflows of teams and organizations and keeping everyone up to date and ready to do what they need to do. Not only this, automation can also help improve customer relations in the form chatbots providing 24/7 assistance and providing personalized care to customers.
2. Shift of focus to creativity
The ability to think outside the box is key part of innovation and growth in any organizational setup. Once automation takes away routine tasks, employees will be free to apply their minds to more creative endeavors and human creativity will become more valuable than ever before. Teams can spend more time thinking about new innovative products and ideas rather than be busy managing paper work.
3. Improved understanding of how technology can benefit customers
The rise of big data, data analytics and data science has given organizations key insights into how to best handle their customers. Machine Learning and artificial intelligence can provide key insights into the behavior of the consumer and what they need. This will lead to improved customer experiences and more satisfied customers.