I work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First. ...

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I work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First.

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By satyamkapoor |Email | Mar 30, 2018 | 16446 Views

We all know how the Internet has completely revolutionized life on earth. The way we interact, consume and share information has dramatically changed. Now the next revolution is going to be ushered in by artificial intelligence, machine learning, cloud computing and other new age technologies. Here are four points to keep in mind.

1. Machines are now already making decisions

Let's now have a look at Narrow AI and not general AI, which is still the stuff of sci-fi. Narrow AI is exceptionally good at using data in order to make decisions, in a very specifi way. What is important to note here is decision-making, which machines are generally not capable of. As we all know IBM Watson won the famous game Jeopardy way back in 2011 even when pitted against the best human contenders using its wealth of knowledge, which range from fashion design to ancient languages.

2. Watson is being used by companies to power chatbots

With the help of right amount of training, Watson can also be used for powering chatbots like the way insurance giant Prudential has shown. IBM used Watson for building askPRU, the chatbot of Prudential. It has been integrated into the backend of the company and can instantly retrieve information like policy premium data, customer's policy cash value and much more.

3. Human Trainers are required for artificial intelligence

There is no need to worry about machines becoming smart enough to take over and enslave us one day. The truth is that AI can only do exactly what it has been trained to do by us. It is true that training a machine like Watson and making it useful for humans is quite challenging but the consensus today says that this process must become as simple as installing Window's on one's personal computer.

4. Machine learning will help augment human expertise

Watson may quite be overkill when used to power a chatbot but there is definite need to elevate the workforce. Machine learning and other AI related technologies are bet used when they augment productivity of humans. In the case of askPRU, Prudential Singapore's call center has seen a reduction of 30% in calls since the launch of the chatbot.

Source: HOB