I am a marketing intern at Valuefirst Digital Media. I write blogs on AI, Machine Learning, Chatbots, Automation etc for House of Bots. ...

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I am a marketing intern at Valuefirst Digital Media. I write blogs on AI, Machine Learning, Chatbots, Automation etc for House of Bots.

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Ways on how to make chatbots seem more human

By shiwaneeg |Email | Apr 2, 2018 | 12984 Views

Chatbots can convince of remarkable things, like the necessity of clicking a link or giving away credit card number. Mostly, they just want to make customers believe that they are real humans. And the creators of chatbot programs work hard to compensate for their lack of soul or independent will.

The whole tech community is focused on chatbots right now. This is creating an opportunity for businesses of all sizes to enhance their relationships with their customers.

If chatbot interprets every single message from a user as a complete response, then it is going to try to respond the best it can immediately. Not only can this cause the chatbot to answer incorrectly by not knowing all of the necessary information, but it will break up the natural flow of the conversation and likely frustrate the user. Users will be more apt to use your chatbot if they don't have to rethink the way they communicate.

If chatbot doesn't use "audio" to convey messages, the rule of using real voice for chatbots still applies. The personality and voice of a person shows well through text and the written word.

Considering for a moment what Alexa, Siri, Cortana and Google Assistant all have in common. It is the human, natural-sounding voice. They don't sound like R2D2 or C3PO. Having a conversation with them is like talking to a friend or family member. A lot of that is the way in which the assistant was designed to interact and function. It basically has everything to do with their voice. The way they form sentences, read information and respond, that is all human.

It is vital to give bots with a voice. Microsoft's Tay, an AI-based Twitter bot, was remarkably human before things took a disastrous turn and she started spouting racist sentiments. Again, even though she was text-based, she still had a unique voice. It really makes all the difference.

An AI-based program or computer never truly feel emotions, at least not on the same level as a human. If a bot chatting with someone detects anger, it could react with a sad or anxious emoji. For someone who seems sad or down, the bot could throw out an encouraging quote, uplifting message or just all-around friendly message. 

It is easy to look at an exchange like human conversation and feel a human connection in bots, even when there is none, and this helps the company up to a greater extent. More than 80 percent of people say they will keep doing businesses with a company that provides with a positive customer experience and personalized touch.

A bot has a purpose and a personality. When the developers created it to give it a unique voice, they know that what were the traits. It is important to take it a step further and never breach character. A bot should always communicate and respond in the same tone, same dialect and same manner. 

Personalities should never change. Moods should remain relatively even and predictable. It would seem misplaced. As soon as there's a breach of character, a bot loses all its illusion of humanity. 

Source: HOB