To be productive in the age of automation, human skills as well as social and emotional capabilities will matter more than anything. The pace at which technology changes has always led to skills gaps as organizations and staff attempt to keep up. The future of work in a world of robots may not be as bleak for us humans after all, with a range of our skills pivotal for managing data and automation.
As organizations do not have enough skills internally to do the jobs, we are seeing more and more companies coming together with universities, innovation centers and product vendors, facilitated by smaller specialist companies, to bring the technology process capability in-house. But there are still skill set gaps.
To be productive, this new automation age will also require a range of human skills in the workplace, from technological expertise to essential social and emotional capabilities. Combining this expertise with the power of technology, automation and artificial intelligence that's where enterprise must focus. The future of work will see successful companies with the ability to separate the things that can be automated, those rules that can be insulated from the emotional intelligence of people, from the actual executive action.
The wider change is how we use the technology. It's everywhere, and organizations rely on technology to enable their culture as well as develop their products. All the data that's there needs to be processed in such a way that makes decision-making easier and makes it quicker by presenting the right information to the people making that decision. These strands all fall under the culture of an entire organization rather than simply the skills required to create manage or apply technology.
We will still want the business or the professional to oversee the machine, but we will become a lot more focused on those things that need the decision. So, the route of production line manufacturing is now being replicated in terms of business process.