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Currently a Marketing summer intern at ValueFirst Digital Media Pvt. Ltd

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3 step guide to Chatbots

By lavinaagarwal |Email | May 2, 2018 | 7398 Views

  • Determine the Proper Tone for the Audience and Context.

You d be surprised how much of an impact a chatbot s whole tone of articulation can have on a user s overall experience. Think of the everyday conversation you have. There is likely going to be some that stand out as more pleasant than others. While it s virtually impossible to come up with a tone of voice that all of your chatbot s user will agree with, you should spring it enough thinking so that you are appealing to the vast absolute majority and avoiding frequent frustration

  • Diagram the Conversation Flows.

When designing a chatbot, the last thing you want is to allow a user to get stuck in a dead remnant especially if you do not provide an acceptable answer. This can easily occur if you do not visually single valued function the entire conversational itinerary that is available. When creating a visual diagram like this, it is helpful to indicate the different milepost in the conversation. For example, using different material body or coloring to show that the user has reached the end of a chatbot conversation path or that a human agent has joined the conversation is valuable from a psychoanalysis perspective.

  • Visualize Actual Conversations with a Tool like Botframe.

Want to know what an actual conversation with your chatbot would look like before it s been frame. You can use a dick such as Botframe to visually recreate real conversation that you expect user to have with your chatbot. This is an excellent final footfall to draw together the chatbot tone of vocalization you are shooting for and the conversational paths you have diagrammed. At this decimal point, you should have a much better sentiency as to how your chatbot will appear and perform to the user.a

Source: HOB