Almost 30-50% of time is spent in responding the internal quarries by the organization. In some organizations the employee had to wait for more than three days to get a response from the HR. The HRs in most of the of the organizations remains engaged with phone calls and works which could be self-served.
Chatbots can be used to answer the common questions instantly. This can give more time to the HRs for getting back to work like strategizing, planning and recruit, retain talent and time to foresee the future than to react to it.
The most important asset of a company is their employees. The employees feel very undervalued and unconcerned when they have to wait to get an answer for their quarries. All the answer to their quarries are in the handbook. The productivity of the employees would increase drastically if their quarries would get answered right away.
The HR chatbot takes care of the quarries which can be handled at their level and redirects those quarries to the relevant HR member to handle.
The chatbot is not a complicated self-service platform. It answers the quarries of the employees by integrating the intranet and website backend. Chatbots are very much data driven and capable of learning new trends.
Chatbots are also used to get responses to surveys from the staff. Aside from the benefit of getting solution to these problem chatbots are capable to reduce the hustle to a great extent.
Once the burden of internal communication is reduced HRs get the freedom to invest their time and energy in doing productive work like maintaining employee relation, strategy, talent management, recruitment this leads to improvement of the overall productivity of the employees and enhances the organization to be more competitive and successful in the market. It is always advisible for an organization to adopt chatbots and AI in their day to day functioning.