Most people prefer friendly robots - but not in France and Japan

May 22, 2017 | 1950 Views

As robots increasingly replace human jobs, thanks to record spending on automation, how should they behave? That preference depends on where you live.

LivePerson, a company that works in automated customer service, recently surveyed 5,000 people on what personality types they prefer in a customer service bot.

The majority, 62 percent, said they want bots to be friendly, 21 percent would prefer a formal bot and 9 percent said they'd like their bot to be humorous. Only 4 percent said they prefer a curt robot.

What type of personality would you prefer a bot to have?

Source: Liveperson


But that preference varies by country and culture.

The vast majority of Americans surveyed - 78 percent - preferred friendly robots, with just 13 percent preferring a formal robot personality. Friendly robot types also won handily in Australia, the U.K. and Germany.

But in France, an equal percentage of survey respondents - 37 percent - preferred friendly and formal bots. (France was also where the largest percentage of respondents - 8 percent - preferred a "hip" robot personality.)

And in Japan, where robots have long been part of popular culture - and are increasingly being discussed for elder care purposes - respondents had a different take. The most - 51 percent - 

wanted a formal robot, while just 20 percent preferred a friendly robot.

Preferred bot personalities by country

Source: Liveperson




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Source: Recode