Nand Kishor Contributor

Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc... ...

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Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc...

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Most people prefer friendly robots - but not in France and Japan

May 22, 2017 | 4074 Views

As robots increasingly replace human jobs, thanks to record spending on automation, how should they behave? That preference depends on where you live.

LivePerson, a company that works in automated customer service, recently surveyed 5,000 people on what personality types they prefer in a customer service bot.

The majority, 62 percent, said they want bots to be friendly, 21 percent would prefer a formal bot and 9 percent said they'd like their bot to be humorous. Only 4 percent said they prefer a curt robot.

What type of personality would you prefer a bot to have?

Source: Liveperson


But that preference varies by country and culture.

The vast majority of Americans surveyed - 78 percent - preferred friendly robots, with just 13 percent preferring a formal robot personality. Friendly robot types also won handily in Australia, the U.K. and Germany.

But in France, an equal percentage of survey respondents - 37 percent - preferred friendly and formal bots. (France was also where the largest percentage of respondents - 8 percent - preferred a "hip" robot personality.)

And in Japan, where robots have long been part of popular culture - and are increasingly being discussed for elder care purposes - respondents had a different take. The most - 51 percent - 

wanted a formal robot, while just 20 percent preferred a friendly robot.

Preferred bot personalities by country

Source: Liveperson




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Source: Recode