Nand Kishor Contributor

Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc... ...

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Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc...

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Now, a chatbot will respond to your emails at HDFC Life

May 23, 2017 | 5544 Views

The company has launched a chatbot - SPOK - that can read, understand, categorise, prioritise and respond to customers emails in a jiffy.

Private life insurer HDFC Life is betting on bots to help generate insights on customer needs by identifying patterns in customer interactions. The company has launched a chatbot - SPOK - that can read, understand, categorise, prioritise and respond to customers emails in a jiffy.

HDFC Life expects SPOK to improve customer experience, while providing its support staff with the bandwidth to focus on customer satisfaction and delight.

Subrat Mohanty, Senior EVP at HDFC Life said: "SPOK will help them increase their operational efficiency" and the company is excited to see how such customer interactions can enrich future experience.

For behind-the-scenes development of SPOK, HDFC Life has tied up with Senseforth that offers a wide range of enterprise bots built on its AI platform.

Shridhar Marri, CEO and co-founder, Senseforth, said that the bot is built on artificial intelligence and natural language processing technologies. Read More


Source: Moneycontrol