Wells Fargo is testing a "chatbot," an automated program that can communicate with the bank's customers on Facebook's messaging platform to give them information on their accounts and help them reset their passwords.Source: Fortune
BB&T Corp. has a well-earned reputation for being deliberate when it comes to adopting technological advances.Source: Journalnow
A system that remembers customers' preferences, can understand speech and text and that learns the more it's used that's the magic of machine learning.Source: HOB
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