Service Delivery Leader Automation

Short Description

Manages department projects ensuring efficient operation and cost-effectiveness of systems and programs. Monitors and evaluates project progress and results to determine improvements in procedures to meet objectives.

Job Description

  • Drive Analytical capabilities within GSM and Business Units
  • Predictive Analysis and visualizations for senior leadership MIS
  • Drive Data strategy initiatives
  • Drive Artificial intelligence capabilities within GSM through data for all functions
  • Utilize and implement Cognitive tools / technology
  • Performing feasibility study/POCs to validate the functional specification and translate them into technical specification.
  • Analyze the existing environment and derive opportunities, recommend alternative solutions to technical problems.
  • Deliver high quality and accurate results in a timely manner
  • Conceptualize and develop automation solution to support various process & MIS transformation initiatives within GSM
  • Meticulous attention to details while preserving the goal and timeframe of end products
  • Translate requirements into concepts and user experience design  associate with stakeholders/ business partners to enhance design suggestions

  • Bachelor's or Master's degree relevant to the industry (other credentials will be a plus)
  • Strong functional knowledge of the Procurement domain to be able to understand and translate the AS IS process model to TO BE model.
  • Strong experience on any of the automation tools (Cognitive tools) with knowledge of data structure and VBA.
  • Strong analytical bend and experience on analytics tools Emptoris, OBIEE, Tableau, SQL, Alteryx
  • Excellent Visual Design skills with sensitivity to user-system interaction รข?? experience in developing reporting solutions towards complex multi-paneled, interactive dashboards
  • Strong communication skills and an ability to communicate complex ideas in a simple manner to a global audience

Service Delivery Leader-Automation
Associate Computer Full-time Information Technology | Engineering Product Management
American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.