Process Advisory Program Lead

Short Description

This position offers an opportunity to be part of the Site Management Team within the Pune BDC. They will be dedicated to the Process Advisory (PA) Efforts for the center. A critical component of this role is leading the team and full responsibility for the success of the Program in Pune, the identification through validation and implementation of improvement opportunities, covering process re-engineering, organizational design, innovative solutions like RPA or Machine Learning; development and production of metrics, performance analysis and presentation of finding to all levels of the organization. Also, the successful candidate will manage the Team of Process Engineers, where activities will include supporting staff in reaching the program's stated goals, working with Green Belts and Black Belts, supporting managers' efforts to identify and deliver improvements through the application of various tools and methods as well as delivering projects for our business partners to support their improvement needs.

Job Description

  • The Program Lead is expected to support & coordinate the program efforts in Powai BDC.
  • Some of the primary responsibilities will be
  • Leading the Pune Process Advisory program, including managing the PA team, interacting with Pune Site Leads and other management to identify improvement opportunities leading to LSS projects that improve key business processes
  • Acting as the Business Process Consultant, Change Champion and Problem Solver, responsible for relationship & demand management in the Pune BDC
  • Run Diagnostic Reviews identifying improvement potential among business functions as well as secure successful execution of proposed improvements
  • Providing analysis of process performance and preparing summations for management, supporting the completion of diagnostic Reviews
  • Responsible for knowledge management in the BDC├ó??s on process re-engineering, RPA, ML, AI. Train, enable and provide the teams with tools & methods to innovate - by applying design thinking methodology and effective tools and techniques
  • Lead, coach and mentor projects covering following topics process reengineering, process consolidation, organizational alignment and pooling of competencies, identification of opportunities for automations (e.g. RPA  Robotics Process Automations), Machine Learning (ML) and Artificial Intelligence (AI)
  • Supporting the identification, development and reporting of critical process performance measures for the entire center
  • Support the development of the staff of the BDC in CPI Methods and tools (Green Belts, Black Belts)
  • Strong demand to build-up & offer solution recommendations beyond typical lean six sigma, i.e. RPA, data science and reporting tools
  • Strengthen consultancy, engagement building & influencing skills
  • Secure technical expertise of data science to grow teams know-how & work with the business as trusted advisor on innovative solutions you Offer

  • Minimum of 10+ years of people management experience; prior experience in managing a technical project focused team Operations, Banking, IT or consultancy background (5 years + experience) and a solid understanding of project management in the banking arena
  • A proven track record of successfully delivering projects / program
  • Excellent influencing & relationship building skills
  • Specialized skills in organizational design and managing organizational change, program management capabilities
  • Past experience in implementation of RPA projects (i.e. discovery, assessment, oversight of implementation)
  • Working knowledge of ML and AI, i.e. concepts, applications, solution delivery and limitations
  • Solid analytical and statistical background - skilled in Minitab or similar statistical software
  • Ability to communicate effectively to and command attention from senior managers
  • Ability to produce clear, concise reporting
  • Excellent MS Office skills and hands-on with other project management tools
  • Effective relationship management and influencing skills
  • Must be a self-starter and operate well independently
  • Delivery focused and process oriented
  • Excellent verbal communication skills

Preferred Skills And Experience
  • MBB
  • Experience in delivering Lean Six Sigma training
  • Black Belt Certification

Process Advisory Program Lead
Associate Banking Full-time Information Technology Product Management
Credit Suisse is a global financial services company providing Private Banking & Wealth Management services, and Investment Banking services and expertise, to companies, institutions and high-net-worth clients. We are active in more than 50 countries and employ over 46,000 people. 

Its our aim to build the bank of the future at Credit Suisse to work as one integrated bank, servicing our clients across regions and businesses. It also means fulfilling our responsibility to help shape the global economy, and to make a difference in people's lives.

We offer roles for experienced professionals and entry-level hiring programs in a variety of business areas. You will have the chance to make an impact from day one, and throughout your career with us, you will benefit from cross-business and international mobility opportunities. 

We look for people with a wide range of experiences, interests and degrees who will add fresh perspectives to our business. A career with us means that you can help shape our future.