Chatbots simulates human conversation, through artificial intelligence. It helps in communicating with a real person. Chatbots have gained maximum popularity. Chatbots are made to ease the pain that the industries are facing today. The purpose of chat bots is to support and scale business teams in their relations with customers.
Today, Chatbots are replacing live chat and other forms of slower contact methods such as emails and phone calls. They operate every day throughout the year without a break. This improves the customer experience and helps the organization achieve desired outputs. Chatbots respond instantly. And, this instant response helps in maintaining the image and brand of a company.
Humans are able to communicate one at a time, whilst chat bots can simultaneously have conversations with thousands of users. With chatbots, every query is answered. Having a chatbot eliminates minor problems and caters to each and every person ensuring that every order is successfully operated. Companies as Taco Bell and Dominos are already using chatbots to arrange delivery of parcels. Chatbots can sell products to its customers because they're online 24/7. The dominating market of Amazon in eCommerce has enabled people to go online to meet their needs. This provides chatbots an opportunity to sell products which would suit each customer's needs.
Hiring a human for a job is expensive if the company's revenue is not high or sales targets are not met. Due to numerous boundaries of human beings, a single human can only handle one or two people at the same time. Whereas, chatbots helps in communicating with thousands of customers at the same time.
Humans are relatively less productive when given a recurring task. Chatbots can automate tasks which are to be done frequently and at the right time. There are numerous slack bots designed which automates repetitive tasks. This helps people to save time and be more productive.
Chatbots are applicable in every type of industry. Many products require a lot of development and testing to change platforms. Unlike such products, chatbots are relatively easy to switch.
Chatbots have a wide area of application. The reason for such maximum popularity of chatbots is the rise of mobile messengers and extension technology of artificial intelligence. It would improve the company's revenues and enhance customer satisfaction.