lavinaagarwal

Currently a Marketing summer intern at ValueFirst Digital Media Pvt. Ltd ...

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Currently a Marketing summer intern at ValueFirst Digital Media Pvt. Ltd

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Surbo, a game changer in the chatbot industry

By lavinaagarwal |Email | Apr 24, 2018 | 9048 Views

Brands can now easily do away with tasks by assigning a chatbot to manage their first line support queries. For instance, a consumer wants to inquire about the delivery of a product and is reaching out to the brand to check on his concern. A case like this can be addressed by a chatbot that can communicate with the customer and gain more insights on the issue, using a set of pre-defined questions & answers. Thus, a Bot can take care of simple queries and efficiently pass on critical issues to the respective team reducing time and error.

Chatbots are helping businesses in revolutionizing the communication space. A simple yet an effective tool - Surbo is a bot generator platform that develops and empowers chatbots to execute user intents across industries and trigger actions successfully while delivering a seamless user experience.

You can leverage a smart chatbot to automate and interact with customers using a captive user interface that will only leave your audience delighted. Also have one bot for them all. Connect with members, agents, broker, customers and providers for instant insurance solutions.

Engagement is the name of the game. Engage and entice with a personal touch to be the shopping assistant everyone is looking for. You can conduct automated chats for test drive booking, sales follow up, online booking, store locator, feedback and much more!

Surbo is a product of Valuefirst Digital Media Pvt. Ltd.  It is a chatbot generator platform where bots can be integrated with all the major platforms like Slack, Skype, FB Messenger & others. They have their own in-built Natural Language Processing engine which understands and sends pre-defined answers to users in human language. And the clients include brands like  Bajaj Finserv, HDFC Home Loans, Hero Motocorp, Payback, Sri Ram Group.

The features include:- 

  • NLP: They provide with chatbots that use Natural Language Processing engine for understanding and sending pre-defined answers to users in human language.

  • Conversational UI: The chatbots designed provides with an interactive user interface to capture the audience and engage with them with a more personalized touch.

  • Multi-lingual support: You can choose chatbot from a range of languages available on the Multi-lingual support as per your audience.

  • Real Time Analytics: This platform provides with useful insights and performance reports with real time analytics quickly.

  • Interactive Content Types: Through Surbo, one can choose from multiple content types available on the platform. Also, it is able to add/edit content and call to actions on the go.

  • Keyword Extractor: Lastly, it helps in mapping keywords that users would relate to for a particular intent and trigger actions seamlessly.
 

Source: HOB