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Artificial Intelligence in Aviation Industry
- Passenger Identification: The idea behind this is that the machines will perform end to end task like passenger identification and their check-in time at airport. Delta is keen on AI and announced that it will very soon invest in this technology for automated self-service bag and facial recognition technology. In other words, Delta Air Lines is using self-service kiosks that use facial recognition technology to verify customer identity by matching customer faces to passport photos.
- Baggage Tracking: The airports are investing new technologies that will support the baggage tracking and screening services. They are predicting that AI-powered machines will be able perform this task without the human intervention. As it will enhance the operational efficiency and security and also provide good passenger experience.
- Customer Assistance: United Airlines has tied up with Amazon Alexa to help customers check in and learn about their flights. This will help the passengers to get the necessary information on time.
- Tracking Progress: This is the major challenge that every transport or airlines industries are facing. The first thing is to develop analytics that will help them develop and process accurate data. It is itself a challenge that what kind of analytics will help, as customer satisfaction is going to be one of the most important factors in success. So we have to focus that what kind of analytics will determine that airlines have been improving on customer satisfaction parameters.