The Bank of Montreal is taking a first step towards artificial-intelligence powered customer service by launching chatbots that can field questions via Facebook Messenger and Twitter. The deployment of such technology is the latest move by a Canadian bank to beef up its digital capabilities as customers increasingly conduct their banking on mobile phones and computers, rather than over the phone or in a brick-and-mortar branch. These chatbots are developed in partnership with Finn.ai, will only answer customer questions such as how to view their account balances or transfer money. They will not perform transactions, such as paying a bill, themselves, even though the Vancouver-based financial technology startup has the capability and some financial institutions are adopting it already.Source: The Record
Robotic process automation is capable of machine learning and artificial intelligence which easily handles the task which is repeated and is of higher volume. This language is coming for which no one is aware of! In this language, maximum software usage with AI is covered, and for handling the high volume and repeated task machine learning has the power to perform what humans require for their performance. To develop the million dollar revenue market, RPA is making its way while no one is looking. For the RPA system, the space for leading startups has raised for more than $300 million.Source: HOB
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